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  1. What payment options do I have?

  2. What currencies do you accept?

  3. Which credit/debit cards can I use?

  4. Can I pay by Cheque or Banker's Draft or Postal Order?

  5. Can I pay for my order over the telephone?

  6. How can I be certain that my purchase details will remain secure?

  7. What can I do if I am still uncertain about purchasing online?

  8. How Can I Redeem My Discount Voucher?


  1. What payment options do I have?


    Through Worldpay we can accept a number of credit and debit cards including: MasterCard, Visa, Visa Electron, Solo, Switch, Delta and JCB.



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  2. What currencies do you accept?


    Printree (the online trading name for CreateOnline) operates globally and provides the ability to accept and settle payment in several currencies. The main currencies offered are British Pounds, Euros and American Dollars.

    Just click on the drop-down box under "Currencies" on the right-hand-side. The costs will then change to your local currency using the latest conversion rates. If you have any questions please e-mail us at info@printree.com.



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  3. Which credit/debit cards can I use?


    We accept MasterCard, Visa credit cards, Visa debit cards, Switch, Delta and Connect. Unfortunately, we cannot accept American Express at this time.



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  4. Can I pay by Cheque or Banker's Draft or Postal Order?


    We do accept cheques, banker’s draft and postal orders, but please bear in mind that orders paid in this way may take slightly longer to process. Select the 'Cheque/Money Order' option at checkout then follow the instructions shown. We regret that we can only accept cheques and postal orders issued in British Pounds.

    Submit your order online using the "Pay by Cheque" option and make a note of your order reference number. Make your cheque/postal orders payable to CreateOnline Limited and send it, along with your name, telephone number and order reference number to: CreateOnline Limited, The Mansion, Bletchley Park, Milton Keynes, MK3 6AB.



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  5. Can I pay for my order over the telephone?


    Yes, of course you can, and we look forward to speaking with you. Please call us Monday to Friday between 10am and 6pm (GMT) and we will be happy to take your order over the phone - +44 (0)1908 363439.



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  6. How can I be certain that my purchase details will remain secure?


    For maximum security, we do not keep any of your payment details (credit card information etc.) on our system. This information is requested and processed in the secure confines of the e-commerce gateways we use, namely, Worldpay and PayPal.

    As a result our online debit and credit card transactions are 100% secure using secure server software (SSL) which encrypts all the information you submit rendering it totally safe. SSL is the most advanced security software available for internet transactions. For more information please see ‘Security and Privacy’ at the bottom of the site.



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  7. What can I do if I am still uncertain about purchasing online?


    If, after all our reassurances, you would prefer not to send your card details over the Internet, you may phone them through to us on +44 (0)1908 363439 outside the UK. Please have your order details (ie image reference, substrate, size and frame etc) to hand, when you call.



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  8. How Can I Redeem My Discount Voucher?


    To redeem your coupon follow these simple steps:
    1. When you have decided on the items you want click the ‘checkout’ button to process your order
    2. On the Payment information page you will find a box titled ‘Discount Coupons’.
    3. Enter your coupon code exactly into the box and click the ‘Redeem’ button
    4. A message will appear across the top of the screen telling you the amount of discount redeemed
    5. The discount amount is automatically removed from the cost of the ordered item (excluding P&P)
    6. A breakdown appears on the order confirmation screen.



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