Ordering your poster, fine art print, box canvas or framed print is simple: 1. Having found an image you wish to buy, click on the ‘BUY’ button (or the image). 2. This opens a screen which shows a larger image, gives you a description of the image, and presents you with various options. 3. Choose the size, paper and finish from the listed options. 4. Select the quantity and then click on the ADD TO CART button. 5. You can then continue to browse for additional prints, or proceed with your order. 6. To complete your order click on the ‘CHECKOUT’ button (or on the ‘CHECKOUT’ link at the top of the page, or on the ‘CART CONTENTS’ button at the top of the page). 7. If you clicked on the ‘CART CONTENTS’ button, you have the option to remove items from your basket, or change the quantity ordered. 8. If you clicked on the ‘CHECKOUT button, you have three options: • ‘Login’ (if you already have an account with us); • ‘Register a new account’; or • Just go straight through to ‘checkout’ without registering an account. 9. The checkout process consists of: • Entering your details (name, email, address); • Choosing how you want your order to be delivered to you; • Choosing how to pay; and • Entering your payment details.
f you still require help, please email Printree at firstname.lastname@example.org or call us on +44 (0)1908 363439.
I am trying to order a prints but I cannot get through to the ‘Buy’ page – what am I doing wrong?
This is normally to do with the set up of the computer you are using to access the site and in particular the so called ‘Pop up’ settings. Review the ‘Pop-up’ settings under ‘Tools’ and change to allow ‘Pop-ups’.
How will I know if I have succeeded in making an order?
You will receive an email confirming the order from us and the payment processing mechanism you chose to use. This email is usually sent straight away and will arrive in your email 'In Box' the next time you check your email. Should you need to contact Customer Services regarding a particular order please quote the Order Number which is displayed here (and also in the confirmation email you will have been sent). Please call us on +44 (0)1908 363439.
Your Order History can be viewed by going to ‘YOUR ACCOUNT’ where you will see a list of all the orders you've placed showing the Order Number, Order Date and Time and the Current Status of each order. Please see ‘How to Order’ on the Help pages.
When you have successfully completed your order we will receive confirmation ourselves on our ordering system and then your order details are automatically put into the print queue for fulfilment and then framing a necessary. We do really print every order on-demand.